Returns & Exchanges
At Oasis, we stand behind the freshness of our gourmet products and offer a hassle-free resolution if your order doesn't meet our quality standards. Due to the perishable nature of our items, please contact us within 48 hours of delivery to initiate a return or replacement.
Document the Issue
Take clear photos of the damaged or incorrect food items and the shipping packaging to help us process your claim quickly.
Contact Support
Email our customer care team at [email protected] with your order number and the photos attached to request a refund or exchange.
Wait for Approval
Our quality control team will review your request within 24 hours; if approved, we will issue a full refund or dispatch a fresh replacement immediately.
Disposal or Return
In most cases, you do not need to ship perishable goods back to us; simply follow our instructions on whether to safely dispose of or keep the item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing